Preamble
These general terms and conditions of sale apply to the reservation of rooms and additional services made with maiZon les ChaViRés. They are those in force on the date your reservation is confirmed and apply across all platforms offering our services, including our own website and reseller websites. They cancel and replace any previous general terms and conditions of sale that were posted online and/or accepted by the Client. They are deemed to have been read and accepted by the Client at the time of booking online or by telephone. Any confirmed reservation constitutes acceptance of our general terms and conditions of sale.
Length of Stay
The Client signing the contract must be over 18 years of age (legal age in France). The Client enters into the contract for the duration specified in the reservation and may not, under any circumstances, claim any right to remain on the premises beyond this period. Any request to extend the stay must be made in consultation with the service provider and will be subject to availability.
Conclusion of the Reservation Contract
The Client certifies the accuracy of the information provided when making the reservation online or by telephone. The reservation becomes effective once the Client has paid, by credit card, a deposit corresponding to 30% of the total reservation amount. The Client will receive an email confirming the terms of the reservation. The balance is payable on site.
For any additional services other than overnight stays, breakfasts, dinners, or access to the wellness area—which cannot be booked online—the Client must contact the service provider directly by email or telephone in order to obtain a quotation based on the requested services.
How to Book
Reservations can be made directly via our booking form on the website www.la-maizon-mazan or by telephone at +33 (0)6 72 03 32 35.
When Is My Reservation Considered Confirmed?
The reservation is considered final once you have provided a valid credit card number as a guarantee and have received a confirmation email from maiZon les ChaViRés.
Right of Withdrawal
In accordance with Article L121-20 of the French Consumer Code, any consumer benefits from a period of seven (7) days from the date of booking to exercise their right of withdrawal without having to justify any reason or pay any penalties, with the exception of any return costs, if applicable.
How Can I Cancel My Reservation?
The reservation may be cancelled by the Client by contacting maiZon les ChaViRés directly by email or telephone within the deadlines specified in these General Terms and Conditions of Sale.
The cancellation is deemed confirmed upon receipt of a letter or email issued by our booking platforms.
Fees in Case of Modification or Cancellation
Stays of Less Than Three Nights:
Free cancellation up to 8 days before arrival
Less than 8 days before arrival: retention of the deposit up to 50%
Stays of More Than Three Nights:
Free cancellation up to 15 days before arrival
Between 8 and 15 days before arrival: retention of the deposit up to 50%
Less than 8 days before arrival: retention of the full deposit
In the event of official directives related to COVID-19 imposing a lockdown or border closure on the date of departure, a change of dates (subject to availability) or cancellation without fees will be possible.
In the Event of Cancellation by the Owner
If the owner cancels the stay, the Client will be informed by email. Without prejudice to any claims for compensation for damages suffered, the Client will be immediately refunded all sums paid. In addition, the Client will receive compensation at least equal to the penalty that would have been incurred had the cancellation occurred at the Client’s initiative on the same date.
Date of Payment Collection
If the rental payment has not been made at the time of booking, or if a balance remains due (additional services), the outstanding amounts must be paid upon arrival before the start of the stay.
Rates
Rates correspond to the price per night per room for one or two persons and include breakfast. It is not possible to add an extra bed in the rooms. The rooms are not suitable for young children, and we do not provide adapted equipment. The tourist tax is not included.
A baby cot, and in some rooms (3 out of 5) a small bed (90×190), may be added. For a third person (over two years old), an additional charge of €15 applies.
Tourist Tax
The tourist tax is a local tax payable by the Client to the service provider, who then remits it to the public treasury. It is currently set at €0.70 including tax per day and per adult (aged 18 or over) for the total duration of the stay. It is payable in addition to the room rate upon presentation of the invoice.
Methods of Payment
We accept payment by bank transfer, credit cards (Visa and Mastercard), and cash (€).
Use of Private and Common Areas
Snacks, refreshments, picnics, and meals brought from outside are not permitted in the rooms or the garden. Only the gîte allows the use of a kitchen. Barbecues are prohibited.
Breakfast is served in the breakfast room from 8:00 a.m. to 10:00 a.m., unless government directives require distancing measures, in which case breakfast will be served in the rooms. Any special requests or intolerances must be reported at the time of booking.
The table d’hôtes is available by reservation only, at least 24 hours in advance, and subject to availability.
Parking is available to guests but is not supervised.
During the stay, the Client undertakes to use the rented room in a reasonable manner and for its intended purpose. The service provider may require the Client to leave the premises without compensation and to pay the full cost of the reserved stay, particularly in the event of:
Behavior contrary to public order or good morals, or noise disturbances;
Any damage, deterioration, or act of vandalism caused by the Client or persons under their responsibility to movable or immovable property, furnishings, decorations, or any other items within the establishment or its outdoor areas.
In the event of damage caused by the Client during the stay and identified within 48 hours after departure or during the stay, the Client shall bear the full cost of restoration upon presentation of an invoice. The Client will be required to reimburse all damages caused, and maiZon les ChaViRés reserves the right to take any appropriate legal action to obtain compensation.
Operating Hours of maiZon les ChaViRés
Telephone Service: 8:00 a.m. to 8:00 p.m.
Guest Reception: from 4:00 p.m. to 8:00 p.m. For arrivals outside these hours, please contact us in advance.
Check-in: from 4:00 p.m. Luggage may be left prior to this time (free luggage storage, at the Client’s responsibility).
Check-out: rooms must be vacated by 11:00 a.m. Check-out is from 9:00 a.m. to 11:00 a.m. Late departure after 11:00 a.m. will be charged €50. After 1:00 p.m., an additional night may be charged. For departures before 9:00 a.m., payment must be made the previous evening.
Breakfast Hours: 8:00 a.m. to 10:00 a.m.
All reservations are guaranteed until 8:00 p.m. Late arrival must be notified. Failing this, and without news from the Client, the reservation will be automatically cancelled at that time without refund.
House Rules
The establishment is non-smoking. For safety, hygiene, and comfort reasons, smoking and vaping are prohibited inside the rooms and all indoor common areas. They are permitted only on the designated terrace using the provided ashtrays. Cigarette butts must not be discarded in the garden due to fire and pollution risks.
Personal belongings remain under the sole responsibility of the Client, whether in the room or outdoors. We are not responsible for theft. Guests are asked not to leave valuables in vehicles. Rooms are equipped with safes.
In the event of loss, forgetting, or damage to keys, replacement will be charged to the Client.
Police Registration Form
Foreign Clients must complete and sign an individual police form upon arrival, as required by law. Children under 15 may be included on the accompanying adult’s form. These forms must be kept for six months and may be provided to the police or gendarmerie upon request. Refusal to complete or sign the form entitles the host to refuse accommodation.
Internet Access
Free Wi-Fi access is provided throughout the establishment. The Client agrees not to use the internet service for fraudulent or illegal purposes, including copyright infringement, hacking, or illegal downloading. Internet use is under the sole responsibility of the Client and accompanying persons. The service provider declines all responsibility related to its use.
Accessibility for Persons with Reduced Mobility
For safety and compliance reasons, the establishment is unable to accommodate persons with reduced mobility and is under no legal obligation to do so.
Children
Children remain under the sole responsibility of their parents within the property, which includes potentially hazardous areas (stairs, mezzanine, road access, swimming pool, stove, barbecue).
Pets
Pets are accepted upon prior request and approval by management. Any damage caused by an animal will be charged to its owner.
Heating Systems
Clients are not permitted to add wood or pellets to fireplaces or stoves within the property.
Sanitary Facilities
Some sanitary facilities are equipped with lift pumps or macerators. It is strictly forbidden to dispose of tampons, sanitary towels, paper tubes, wipes, cotton, etc. Any malfunction or damage caused will be charged at the actual cost of repair or replacement.
Noise Levels
After 10:00 p.m., guests are requested to reduce noise levels out of respect for other guests and neighbors. Regulations regarding nighttime noise disturbances apply throughout the stay.
Accommodation Capacity
The contract is established for a specific number of persons. If the number of guests exceeds this number or does not comply with the reservation terms, the service provider may refuse additional guests without this constituting a modification or termination of the contract. The full accommodation price shall remain due.
An amicable solution may nevertheless be proposed depending on availability.
Personal Data
In accordance with French Law No. 2018-493 of June 20, 2018, and the GDPR, Clients are informed that personal data collected during booking is processed for reservation management, billing, payment, and commercial prospecting purposes.
Clients may be photographed or filmed during events organized on the premises. Such images may be used for commercial purposes on maiZon les ChaViRés’ website and social media (Facebook, Instagram, LinkedIn). Clients have the right to access, rectify, and delete their personal data and may object by notifying the provider during their stay or by writing to: contact@la-maizon-mazan or by post to maiZon les ChaViRés, 1025 Route de Vénasque, 84380 Mazan.
Insurance
The service provider declares having appropriate insurance coverage for guesthouse and furnished tourist accommodation rentals.
The Client is responsible for all damages caused by themselves or persons under their responsibility and must ensure they are covered by civil liability insurance.
Disputes
These General Terms and Conditions are governed by French law. Amicable settlement is encouraged. Any complaint must be submitted within seven (7) days after departure by registered mail or email. Beyond this period, no claim will be accepted.
If no satisfactory response is received within 15 days, the Client may refer the matter to the Tourism and Travel Mediator (MTV). Failing amicable resolution, only the courts with jurisdiction over the location of maiZon les ChaViRés shall be competent.
Reminder of the General Terms and Conditions of Sale
These General Terms and Conditions are regularly updated. They, together with the privacy policy and website terms of use, constitute the entire agreement between the Client and maiZon les ChaViRés. If any clause is declared null or void, the remaining provisions shall remain in force.
